Archived content. See more recent content: Application notes & reviews
You can login to your account via www.elveflow.com/microfluidic-shop/your-account/
If you encounter any problems on the eShop (404 page, account connection issues), please contact accessory@elveflow.com
Here you can find your recent orders and address(es).
You can change your password and account details.
If you have any problems with your order please contact accessory@elveflow.com. We’ll respond ASAP!
We always look to make you a happy customer, and will work together with you to see what solution is best suited to your particular situation.
You can change your order by sending an email to accessory@elveflow.com (indicating the Order reference number).
Orders can be modified or cancelled by our customer support within 2 hours after we have confirmed your order.
Beyond this time frame there is a risk your order has already been shipped and is beyond our control.
You can track your order using Order ID and billing email.
Please note that upon order validation, you will receive a UPS tracking link in an email to track the status and the delivery of your order.
Feel free to use the discount code below for 5% off on your order of Elveflow Accessories.
SMILE
Please note: – The code doesn’t work in conjunction with other discounts – The code only applies to Online orders and Online generated quotes – Follow us on facebook or twitter to get the latest news and limited-time promotional coupons! – You’re a regular customer and you’d like to have your own coupon? Contact us at accessory@elveflow.com!
A products list is available here.
We propose Accessories Kits as turnkey offers that are quick & easy solutions to a specific problem, so that you can focus on your science and reach next step faster. The elements of a kit are provided as a way to start your research right away and not search for items like crazy before starting your experiments!
Therefore no spare items can be sold separately, and the kits content can not be modified.
We always look to make you a happy customer, and will work together with you to see what solution is best suited to your particular research needs. Our expert team may be able to develop a custom solution for you.
Please contact accessory@elveflow.com. We’ll respond ASAP!
Please visit our webshop and select the products you want to place them into your cart!
Then, two choices are available
– Pay by credit card using PayPal: select PROCEED TO CHECKOUT. An order confirmation will be sent by email.
– Get an instant quote : select your country in the “CALCULATE SHIPPING” box, then click on DOWNLOAD A QUOTE to generate a personalized quote from your cart.
Alternatively, you can send us purchase orders by email at accessory@elveflow.com. We’ll respond within 24 hours!
Alternatively, you can also pay orders submitted by email at accessory@elveflow.com with your credit card.
Eligible EU businesses can enter VAT number at checkout to remove the VAT charge.
Orders are usually shipped and delivered in 4-5 working days from the date you receive our order confirmation.
UPS is by default the professional courier service that will be assigned the collection, shipment and delivery of the items ordered from Elveflow Accessories.
You are free to use your prefered alternatives such as UPS, DHL, CHRONOPOST or FEDEX. In this case, we will send you the package weight and dimensions so that your Administration can organize the removal and the shipping of the product.
Terms & conditions for Elveflow Accessories are available here.
Transport term is DAP – Delivered at Place
This term means that the seller pays all the costs of transportation (export fees, carriage, insurance, and destination port charges) up to and including the delivery of the goods to the final destination. The buyer is responsible to pay only the import duty/taxes/customs costs. The buyer also is responsible to unload the goods from the vehicle at the final destination.
Prices are shown excl Tax & shipment and for online orders.
Order Processing Fees apply for direct validations of purchase orders received (3 % of the total amount of your order with a minimum of 14 Euro). Processing fees do not apply for online orders.
Additional administrative fees can apply if order processing requires further work (e.g. new vendor setup, supporting documents provision, etc…).
The following product conditions may qualify for Returned Merchandise Authorization (RMA) :
1. Non-defective products: Items that have been opened or have a broken factory seal may not be returned for credit/refund or replacement. We are not liable if you order the wrong product. We pay our greatest effort to provide complete and accurate descriptions of our products. Please review the compatibility and technical information of the product carefully and ask us if you have any questions BEFORE placing the order. Many manufacturers will not allow opened, non-defective items to be returned for credit or exchange.
2. Short shipment (missing items) must be reported within 2 days of receipt of shipment.
3. Damaged Shipment: Please open and check to make sure item is intact before you or your warehouse person sign for the delivery slip. Any damage spotted in receiving needed to notify driver and mark on delivery slip on site or no later than 2 days of receipt of shipment. Delay reporting or signing delivery slip without opening box and inspection fully may lose eligibility of filing damage claims later. Keep all original packing material and damage content for courier’s inspection when there is ongoing damaged claim. Please do NOT dispose / use / or send damaged item to other location unless instruction by sender.
4. Shipping and handling is non-refundable despite any purposes of returns or exchanges. For items shipped via free shipping service to customers, we will refund the unit price less freight and re-stocking fees only after approval of RMA dept.
5. Replacement Freight We will pay ground freight on replacement for defective product ONLY. Shipping charge for any returns from customer should be paid by customer.
6. Price difference : If there is a price adjustment between the date of the order and the date the RMA is issued, the lower of the two prices is applied as refund.
7. Out-of-Warranty products: there is $85 inspection fee required to be paid in advanced before sending item back for inspection. The fee is not refundable whether item is determined be repairable or not.
9. International orders: We provide tech support and parts for self-repair during warranty if applicable. Customers will bear shipping of parts. So is return shipping after repair if equipment needs to send in for investigation. Please notice that we are not responsible for custom duties, taxes and brokerage fee of return goods, or sending back to customers after repair. For more details, (click here or send email to accessory@elveflow.com).
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