At Elveflow, accessible from www.elveflow.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Elveflow and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.
This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Elveflow. This policy is not applicable to any information collected offline or via channels other than this website.
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.
We use the information we collect in various ways, including to:
Elveflow follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.
Like any other website, Elveflow uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.
You may consult this list to find the Privacy Policy for each of the advertising partners of Elveflow.
Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Elveflow, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.
Note that Elveflow has no access to or control over these cookies that are used by third-party advertisers.
Elveflow’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options. You may find a complete list of these Privacy Policies and their links here: Privacy Policy Links.
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites. What Are Cookies?
Under the CCPA, among other rights, California consumers have the right to:
Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
Request that a business delete any personal data about the consumer that a business has collected.
Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
Packages are generally dispatched within 15 days after receipt of payment, unless otherwise indicated on your order. They are shipped via UPS with tracking services and drop-off without a signature.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to the total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Packages are dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
Elvesys cannot be held responsible for consequences due to delayed delivery. In case of delayed shipment, the order will not be canceled but Elvesys will inform the customer of the delay by email.
Selling products worldwide from our Paris location allows our team to provide customers with best services and advises.
Most of the time the issue users are experiencing are fixed at this stage.
If the hardware need to be fixed by our engineer we will organize the shipping back and forth to our Paris location via UPS express and will ship you a substitution device in the meantime.
Customers’ satisfaction is pretty important for us. That is why we always do our best to not stop your experiment. The whole process including shipping back and forth usually takes one week.
ELVESYS – Société par Actions Simplifiées au capital de 92 443 euros,
Headquarter : 172 RUE DE CHARONNE 75011 PARIS France
Immatriculée au Registre du Commerce et des Sociétés de PARIS sous le numéro SIRET 53130117400011
N° TVA Intracommunautaire : FR19531301174
IBAN: FR76 3000 4009 6900 0101 6655 420
BIC: BNPAFRPPPRG
Return Policy for Damaged or Incorrect Goods
We hope that you will be pleased with your purchase. However, in the unlikely event that you should receive damaged or incorrect goods in your delivery, then please notify us within 7 days of receipt.
You will be offered the option of a refund or an exchange (provided the goods are in stock).
You may be asked to return goods to us for inspection and we will refund the cost of return postage. Should the damaged or incorrect item be no longer available, you will be given the option of a refund.
Please note that goods that become damaged or broken after 7 days of receipt cannot be returned.
Unwanted Items
If for any reason you do not wish to keep your purchase and would like a store credit, then please notify us within 7 days of receipt.
We cannot accept unwanted returns that have been opened, used or damaged by the customer.
For unwanted goods, we allow up to 14 days for the return of goods. We will only issue a credit upon receipt of all returned goods.
Please note that we are unable to refund your costs in returning unwanted goods or the delivery costs of sending the goods to you in the first place.
Cancellations
If you wish to cancel your order, please email us immediately ( see contact link ).
Privacy Policy
Customer details remain private and confidential and will not be released to a third party unless required to do so by law.
We use the information we collect about you to process orders, to provide a more personalized shopping experience and, if you request, to notify you of products, special offers or other information that may be of interest to you.
We do not sell or pass on any personal information to any other Companies or Organizations.
Payments & Procedures
Payment from private customers must be paid for in advance of shipment.
Trade orders from registered companies or organizations can be invoiced. Payment is due strictly within14 days of the invoice date.
Products & Prices
Please note that some goods may vary in style, color or detail from the image shown.
We reserve the right to change prices any time.
The web site elveflow.com is edited by the ELVESYS group.
N° TVA Intracommunautaire: FR19531301174
Directeur de la publication : ELVESYS group
The Elveflow® relationship center: see Link Contact on the web site www.elveflow.com
HÉBERGEUR : OVH RCS Roubaix – Tourcoing 424 761 419 00045
Siège social : 2 rue Kellermann – 59100 Roubaix – France.
As the user of this Website, you acknowledge that you have the necessary means and ability to access and use this site, and have verified that the computer configuration being used does not contain any viruses and is in perfect working order.
You acknowledge having been informed that this Website is accessible 24 hours a day, 7 days a week, except for situations beyond its control, problems connected to communication network structures or technical difficulties. You acknowledge, in particular, being aware that Internet pages are interpreted differently by the different Network browsers on the market.
For the purposes of maintenance, ELVESYS may interrupt the Website and will make every effort to notify its users.
ELVESYS® makes every effort to provide its users with all available, verified information and/or tools but may not be held liable for any errors, unavailable data and/or viruses present on its Website.
ELVESYS® reserves the right to remove or modify all or part of its services or items appearing on its Website. Rates are provided for informational purposes only.
As the user, you are informed, in accordance with article 27 of the data protection, files and civil liberties law of January 6 1978, that any optional data you may choose to provide when completing the forms located on the Website allowing us to respond to your request, are intended for ELVESYS, which is responsible for the processing of the data, for administrative and business management purposes.
You are informed that you have a right to access and rectify all personal data regarding you by writing to ELVESYS ( see contact section ) .
“You may also, for legitimate purposes, object to the processing of any data about you.”
The general reproduction structure of texts, animated images or otherwise and any other component of the Website are the sole property of ELVESYS. Any total or partial representation of this Website by any process whatsoever without the express authorization of ELVESYS is forbidden and shall constitute unauthorized reproduction penalized by articles L.335-2 et seq. of the Code of intellectual property.
All of the rights of reproduction are reserved, including downloadable documents (logos, photos, catalogues, booklets, brochures, and any type of information whatsoever…). Downloadable documents are also protected by copyright.
Similarly, databases appearing on the Website, which is protected by the provisions of the Intellectual Property Code concerning incorporation of the European directive of March 11, 1996 regarding the legal protection of databases produced by ELVESYS.
No user or visitor of the Website may install a hyperlink to this Website without the express prior authorization of ELVESYS.
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