Elveflow Accessories Terms & Conditions (email & eShop orders)


The products concerned by these T&Cs are the ones displayed in the Elveflow Microfluidics Accessories eShop. Elveflow Instruments (e.g. OB1, MUX, flow sensors etc…) are subject to different sales conditions.

By submitting an order, the Buyer agrees to these particular Terms and Conditions.




Our payment options:

1-Payment with order:
Applies to Online eShop Payment OR Electronic Payment by bank card
and is displayed in cart as Total (w/ Shipment & Tax).

2-Payment on invoice:
Applies to Wire Transfer payment and is displayed in Invoices as Total (w/ Shipment & Tax) + Bank Wire Transfer Fees (14€ For France / 50€ Outside France), if order amount is <1000€.

Indeed, purchase orders (POs), quotations submited by email and any order not made online will be charged bank wires fees 14€ for France and 50€ outside France to cover work done by our French Bank, customer foreign Bank and wire processing systems in both countries. These fees do not apply to orders made through the elveflow eshop (https://www.elveflow.com/microfluidic-shop/).

If you want to pay by bank wire transfer, transaction fees should be covered by you. Please choose “OUR” as the expense regulation method (sender pays costs).

WARNING: Failure to observe these rules will delay the processing of any future order from your University, research Insitute, or Company until these conditions are met.


A minimum order value of 90€ excl. tax, fees & shipment is required for any order.


We do not store quotation history on our servers.
Please send the generated quote + purchase order to accessory@elveflow.com if you want to order.


Preferred currency is Euro €. Quotation in US dollar is possible if required. Bank wires fees (see earlier above) and currency conversion will be applied to POs/transactions made in currencies other than Euros (€): 50 Euro, to absorb the bank processing work.


VAT will be applied on EU orders unless VAT number is entered during checkout. Outside of EU, local VAT and taxes may be charged when your package reaches customs. Custom fees are not included and are supported by the customer.

Shipping and handling fees + VAT amount (if applicable) can be displayed on cart using the “CALCULATE SHIPPING” option. Shipping and taxes will be updated during order processing based on your billing and shipping information. Total amount may therefore vary from present quote. Shipping fees are offered for orders above 600€ (excl Compressors line) with coupon code SHIP-FREE. Please note that coupon codes validity can be checked by our sales department. Incorrect use of coupons may invalidate the order.


Incoterm DAP-Delivered at place. Delivery times are usually 4-5 business days if product is in stock. This lead time is indicative and apply after the receipt of a valid purchase order or after direct payment. Delivery dates are liable to change in function of the availability of items in stocks. A quote is valid for 1 month from the date of quote creation.

If you have any questions about this quote please send an email at : accessory@elveflow.com


The following conditions apply to orders sent to accessory@elveflow.com and to quotes for microfluidics accessories displayed and available to purchase on Elveflow Microfluidics Accessories eShop (https://www.elveflow.com/microfluidic-shop/)



In these conditions the following terms shall have the following meanings.

– “ Seller” – means ELVESYS SAS (ELVESYS 111 avenue Victor Hugo 75784 Paris Cedex 16, France VAT No. FR19531301174 EORI: FR53130117400011).
– “ Buyer” – means the customer of the Company that is sending a Purchase order to accessory@elveflow.com or buying microfluidics accessories displayed and available to purchase on Elveflow Microfluidics Accessories eShop (https://www.elveflow.com/microfluidic-shop/).

Buyer’s order described on the reverse hereof is accepted upon and subject to Buyer’s assent to the terms stated herein on the reverse and below, which buyer agrees are a complete and exclusive statement of the agreement of buyer and ELVESYS (Seller). Any additional or different terms are and will be objectionable to Seller and are rejected and not part of this contract unless specifically agreed to by an expressly authorized representative of Seller in writing.


All sales mode of transport are DAP – Delivered At Place, if not specified differently in Seller’s quotation.
Online payments on eShop are immediate payments made by credit card.
Orders made through Purchase Order submission are subject to net 30 days payments by bank transfer unless specified (see below).

ELVESYS bank transfer details.
RIB: 30004 00969 00010166554 20 IBAN: FR76 3000 4009 6900 0101 6655 420 BIC: BNPAFRPPXXX Bank Address: BNP PARIBAS, 2 Place de l’Opera, 75002, Paris, FRANCE.

Payments are due in accordance with agreement between Seller and Buyer. If shipments are delayed by Buyer or due to conditions beyond Seller’s control, no compensation may be paid to the Buyer. If performance of payment is delayed by Buyer, prorate payments are due and payable on invoices issued when or at any time after the delay begins, Products held for Buyer shall be at Buyer’s risk and expense. If Buyer fails to make payment upon the 30 days period, the Seller reserves the right to change payment conditions from Net 30 days to Advance Payment by bank transfer for future Buyer orders and will inform Buyer of this change.


Seller’s prices do not include any export taxes or other duties. The amount of any such taxes or charges applicable to the sale, use, exportation or importation of the products to be sold hereunder shall be paid separately by Buyer, or Buyer shall provide Seller a proper exemption certificate in respect thereof. All export and import permits required shall be furnished by Buyer. In practice, After arrival of the goods in the country of destination, the customs clearance in the importing country needs to be completed by the buyer at his own cost and risk, including all customs duties and taxes.


UPS is by default the professional courier service that will be assigned the collection, shipment and delivery of the items ordered from Elveflow Accessories.

Buyer will receive UPS email notification of transport and delivery once the order is validated by the Seller.
Shipping dates herein are approximate and are based upon estimated factory work schedules currently in effect. They are subject to timely receipt of all necessary materials and supplies from Seller’s vendors, all necessary information and data from Buyer, priority and scheduling requirements, and other contingencies beyond Seller’s control.

The time within which shipment shall be made hereunder shall include such additional time from the date herein specified as may be required by reason of unavailability or shortage of materials, supplies, labor, fuel, power or data, or by strike, flood, riot, fire, government regulation, explosion, war or other casualty or cause beyond Seller’s control which cannot be overcome by due diligence or without unusual expense. Seller will use its best efforts within a reasonably practicable period of time after the occurrence of such condition to notify Buyer of the nature of the occurrence and the estimated length of additional time necessary to fill this order. SELLER SHALL NOT IN ANY EVENT BE LIABLE IN DAMAGES, WHETHER CONSEQUENTIAL OR SPECIAL OR INCIDENTAL OR OTHERWISE, FOR ANY DELAY IN SHIPMENT OR DELIVERY.


Unless a preferred packing method is provided for elsewhere in the order, all articles shall be packaged and packed for shipment and storage in accordance with good commercial practices. Preferred packing charges shall be paid by Buyer.


The Product shall be deemed accepted seven (7) days after receipt unless notice of rejection has been given in writing to Seller within the seven (7) day period.


Seller warrants the products manufactured and sold by it, and described on the reverse hereof, to be, for the period of warranty coverage specified below, free from defects of materials or workmanship under normal prior use and service. For Goods manufactured by Seller, the warranty is 60 days from the date of delivery. For Goods not of Seller’s manufacture the warranty is the period given by the manufacturer.
Any descriptions, illustrations, specifications, figures, performance charts, drawings and particulars of weights and dimensions submitted by Seller contained in the Seller’s catalogues, price lists or elsewhere since they are merely intended to represent a general idea of the Goods and not to form part of the Contract or be treated as representations.
Seller’s liability under this warranty is limited to such of the above products or parts thereof as are returned, transportation prepaid to Seller’s plant, not later than (10) days after the expiration of the period of warranty coverage in respect thereof and are found by Seller’s examination to have failed to function properly because of detective workmanship or materials and not because of improper installation or misuse and is limited to, at Sellers election, either (a) repairing and returning the product or part thereof, or (b) furnishing a replacement product or part thereof, transportation prepaid by Seller in either case. In a event Buyer discovers or learns that a product does not conform to warranty, Buyer shall immediately notify Seller in writing of such non-conformity, specifying in a period of seven (7) days after receipt, the nature of such non-conformity. If Seller is not provided with such written notification, Seller shall not be liable for any further damages which could have been avoided is Seller had been provided with immediate written notification.

THIS WARRANTY IS MADE AND ACCEPTED IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED. All other obligations and liabilities of Seller, whether in contrast or tort (including negligence) or otherwise, are expressly EXCLUDED. In no event shall Seller be liable for any costs, expenses or damages, whether direct or indirect, special, incidental, consequential, or other, on any claim of any defective product, in excess of the price paid by Buyer for the product plus return transportation charges prepaid.
No warranty is made by Seller of any Seller product which has been installed, used or operated contrary to Seller’s written instruction manual or which has been subjected to misuse, negligence or accident or has been repaired or altered by anyone other than Seller or which has been used In a manner or for a purpose for which the Seller product was not designed nor against any defects due to plans Or instructions supplied to Seller by or for Buyer.


The following product conditions may qualify for Returned Merchandise Authorization (RMA) :

  • Product returned for Credit : In most cases, Credit (less shipping and 25% restocking fee) will be issued within 15 days of invoice date. NO CREDIT REQUEST IS ALLOWED AFTER 15 DAYS OF INVOICE DATE.
    To return unopened items, contact us to obtain an RMA from us (click here or send email to accessory@elveflow.com) and return the product with the tracking number and a copy of the invoice. If the return is NOT complete and NOT in full resalable condition, the return will not be accepted and a handling fee will be charged. Please also note that sometimes manufacturer will not accept returns for any reason at all.
  • Product returned for Replacement : Replacement is treated as a new order. Follow the above instructions for returning unopened products for credit (NO CREDIT REQUEST IS ALLOWED AFTER 15 DAYS OF INVOICE DATE.) and your new order will be processed. Upon receipt of the payment for the new order, product will be shipped ASAP. Credit for the returned product will be issued if we find it qualifies after inspection.
  • Defective product returned for Refund/Credit :
    Refund will be issued for most defective products within 15 days of invoice date. Defective product must be returned in original condition including packaging, documentation, warranty cards, manuals, and accessories provided at the time of sale together with a RMA and a copy of the invoice. To obtain an RMA,  (click here or send email to accessory@elveflow.com).
    Refund /Credit (less shipping) will be issued upon receipt and inspection of the Dead On Arrival (DOA) product.If an item is NOT defective after inspection, the return will not be accepted and a handling fee will be charged.
  • Defective product returned for Replacement :  Most defective items will be replaced within 15 days of invoice date (after 15 days, returned items cannot be credited or refunded). Defective product must be returned in original condition including packaging, documentation, warranty cards, manuals, and accessories provided at the time of sale together with a RMA and a copy of the invoice.
    To obtain an RMA , (click here or send email to accessory@elveflow.com).  For customer who require Immediate Shipment of Replacement: We will ship a replacement immediately, right after receipt of any applicable payment for the replacement from customer. A refund for the defective product will be issued upon confirmation that the defective product has been returned within 15 days of invoice date. For customer who do not require Immediate Shipment of Replacement: Upon receive and inspect of the return unit, the defective unit will be repaired or replaced up to the sole decision of the RMA dept. Replacement applies for DOA (Dead On Arrival: product not working on delivery) products only. If we determine the return is NOT defective, the return will not be accepted and a handling fee will be charged.
  • Remarks :

1.  Non-defective products: Items that have been opened or have a broken factory seal may not be returned for credit/refund or replacement. We are not liable if you order the wrong product. We pay our greatest effort to provide complete and accurate descriptions of our products. Please review the compatibility and technical information of the product carefully and ask us if you have any questions BEFORE placing the order. Many manufacturers will not allow opened, non-defective items to be returned for credit or exchange.

2. Missing items must be reported within 2 days of receipt of shipment.

3.  Damaged Shipment:
Please open and check to make sure item is intact before you or your warehouse person sign for the delivery slip. Any damage spotted in receiving needed to notify driver and mark on delivery slip on site or no later than 2 days of receipt of shipment. Delay reporting or signing delivery slip without opening box and inspection fully may lose eligibility of filing damage claims later.
Keep all original packing material and damage content for courier’s inspection when there is ongoing damaged claim. Please do NOT dispose / use / or send damaged item to other location unless instruction by sender.

4.  Shipping and handling is non-refundable despite any purposes of returns or exchanges. For items shipped via free shipping service to customers, we will refund the unit price less freight and re-stocking fees only after approval of RMA dept.

5.  Replacement  Freight
We will pay ground freight on replacement for defective product ONLY. Shipping charge for any returns from customer should be paid by customer.

6. Price difference : If there is a price adjustment between the date of the order and the date the RMA is issued, the lower of the two prices is applied as refund.

7. Out-of-Warranty products: there is $85 inspection fee required to be paid in advanced before sending item back for inspection. The fee is not refundable whether item is determined be repairable or not.

9. International orders: We provide tech support and parts for self-repair during warranty if applicable. Customers will bear shipping of parts. So is return shipping after repair if equipment needs to send in for investigation. Please notice that we are not responsible for custom duties, taxes and brokerage fee of return goods, or sending back to customers after repair. For more details, (click here or send email to accessory@elveflow.com).


Should Buyer elect to cancel its order, the has to express this cancellation by email at accessory@elveflow.com no later than 3 hours after Online payment is made or Purchase Order is received. If a cancellation notice is received beyond this period, then a packing and handling charge will be payable by the Customer.
Buyer shall pay to Seller the Seller’s standard restocking charge in effect from time to time plus refurbishment expenses, if any. If an order is cancelled, any installation and training charges are non-refundable.


If Buyer shall fail to make payments in accordance with the prices and terms specified herein, or be delinquent in any other payment owing to Seller, or if Buyer’s financial condition at any time does not, in Seller’s judgment, left continuance of work or shipments on the original terms of payment specified herein, Seller may, in addition to all other remedies, require payment in advance for any further work or shipments hereunder or may terminate this contract.

In the event of bankruptcy or insolvency of Buyer or any proceedings brought by or against Buyer under the Bankruptcy or insolvency laws, Seller at its option may cancel any order then outstanding from Buyer,